A Science Backed Approach
We root our practice in behavioral science tapping into insights users are not able to articulate. Our multidisciplinary team, comprised of behavioral scientists, design strategists, researchers, visual designers and developers combine this empirical practice with outside-the-box thinking to transform human understanding into business advantages and world-class innovations.
How We Can Help
Uncover Hidden User Insights
We provide an understanding of the social, cognitive, and emotional factors that drive user behavior. We paint a detailed picture of your users complete with the crucial “Why” providing actionable insights.
Zero in on Opportunities
Based on our behavioral insights, we identify viable opportunities to scale your impact, convert, and retain more users ranging from feature insights to brand new product ideas.
Create & Validate a Path Forward
We launch our ideas into market quickly and follow the data, validating what works and identifying opportunity areas to strategize a path forward towards ongoing success for your team.
Our Approach
Driven by quantitative, qualitative, and behavioral research, we triangulate three types of data: what users say, what they do, and why they do it. We start by identifying user pain points and needs in order to draft behavioral solutions so we can put them in the market to test for resonance.
The SAY Data
We begin by collecting extensive SAY data. This is the subjective information collected from users through various ethnographic methodologies, often rationalizations for why they did something or what they will do in the future. This data often only tells a small part of the story.
The DO Data
Users SAY one thing, but DO something completely different. To move beyond the SAY data, we grab DO data through heat maps, analytic tools, RTCs, and other various quantitative approaches to see what your users are doing on your website or product.
The WHY Data
We dig deep into academic literature and our behavioral bias database to explain the disconnect between the SAY and DO data. This foundation of human behavior and decision making drivers allows us to spur new concepts, rooted in a behavioral-first approach, that we test with users and follow the data to understand what truly works.
Case Studies
Maximizing Conversions With a Behavioral First Approach
A behaviorally informed approach to increase the number of applicants to St. George’s University Medical School.
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Access to Data On the Go
Providing sales representatives critical information at a quick glance.
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A Next Generation Education Platform
Creative Science partnered with PI and PMI to create Navigator, a next-generation educational platform for project managers. We used user research and user-centric design to create an engaging and comprehensive platform that can be tailored to individual needs.
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Do you have idea for a product you want to bring to market? Or, are you interested in learning more about our work and how we can help your company?
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2900 Connecticut Avenue
NW Suite #206
Washington, DC 20008
50 E Broadway Blvd
Suite #2
Tucson, AZ 85701